Q: Do I have to pay for this service?
A: No — this service is completely free during our beta testing phase. There is no charge to use it.

Q: Is this part of my audiology clinic?
A: No — this is a separate service that your clinic is helping you access. Your audiologist does not manage or monitor your interactions with Soundly Supported.

Q: Is this a real person helping me?
A: The service is 100% AI-powered — both the website chat and phone support use an advanced assistant trained to guide you through common hearing aid issues.

Q: What kind of help can I get?
A: Our AI assistant can help with:

• Bluetooth connection and pairing

• Streaming problems

• Cleaning and maintenance

• Charging issues

• App setup

• Assistive listening devices

• Auracast™ questions
  And more!

Q: Will this replace visits with my audiologist?
A: No. This service offers basic tech support and general guidance. If we think your issue needs hands-on care, we’ll let you know it’s time to contact your audiologist.

Q: Is my information private?
A: Yes. We take your privacy seriously. You can review our full Privacy Policy and Terms of Use at the bottom of this page.

Q: Is the AI assistant available 24/7?
A: Yes! You can access support through the website chatbot or phone line anytime, day or night.

Q: Do I need to download anything?
A: Nope — there’s no app required. Just visit our website or call the support number.